Return Policy
At McGee & Company Fine Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read the following before attempting to return or exchange your jewelry. The below list is not an exhaustive list of all policies, procedures, and possible fees. Just as your jewelry is unique so may be the conditions for return, credit, exchange and fees. Watches not returned in original boxes typically incur a $20 - $150 fee depending on brand and higher fees for limited / special / difficult to replace edition boxes.
Returning Your Purchase
You can return the product to us in-store or return to us by mail at your own expense. *Please contact us first to receive a Return Authorization Number. Following best practices, we request that you send us the merchandise by registered post with carrier insurance for the value of the jewelry. If you elect not to purchase insurance, you are liable for any and all damages or loss. We are not responsible for returns that do not have tracking / delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: McGee & Company Fine Jewelers
McGee & Company Fine Jewelers
880 U.S. Highway 31 N
Greenwood, IN 46142
(317) 882-0500
Return Conditions
You have 30 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns. Timepieces must be returned with tags on and unworn. All returned merchandise must also include any and all documentation, inserts, instruction manuals, and reports. Returned items which were eligible for a Gift with Purchase must include the “Gift with Purchase” when returning or the return may become invalid.
Receiving a Refund
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a return as original form of payment. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 days for a return to be posted.
Exchanges
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend in our store / online store. *Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift Returns
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange or return.
Order Cancellations and Amendments
We make our best effort to process and ship your orders within 1 to 2 business days (please reference our current open hours); therefore we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 30 days and follow our return policy protocol so we can refund your purchase or offer in-store credit / exchange.
*If you have made an error or mistake when ordering personalized or custom jewelry, please contact us as soon as possible so we can attempt to correct that for you. We are closed most Sundays and Mondays, therefore orders and modifications placed on Fridays and Saturdays may not be processed until the following Tuesday or Wednesday.
Personalized Items
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
McGee & Company Fine Jewelers
McGee & Company Fine Jewelers
880 U.S. Highway 31 N
Greenwood, IN 46142
(317) 882-0500
Custom and Special Order Items
Due to the special nature of custom and special order items these products are not eligible for returns or refunds. Sometimes exceptions can be made for special order items on a case by case basis. Any item that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such are not eligible for exchange. Some altered items might, at our discretion, be eligible for return with a re-stock fee to be determined by us on a piece by piece basis. Typically re-stock fees start at 20% of the purchase price plus shipping and any parts and labor provided by McGee Jewelers and our partners.
Warranties
We encourage clients to obtain insurance for their jewelry independently from a reputable insurance company, like Jeweler’s Mutual (they cover service, wear and tear, loss and damage) or through your existing insurance provider. For timepieces and brand-name and designer jewelry, please refer to the brand’s warranty and guarantee. Different brands have warranties specific to their pieces; please reach out to us if you have any questions.
McGee & Company Fine Jewelers has been in business since 1988 by being fair and reasonable with our clients. Beyond manufacturer defect we do not provide warranty. We will happily examine each situation on a case-by-case basis and determine our best course of action to serve you and your needs.
If you have questions , please don't hesitate to contact us at:
McGee & Company Fine Jewelers
McGee & Company Fine Jewelers
880 U.S. Highway 31 N
Greenwood, IN 46142
(317) 882-0500
McGee & Company Fine Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.